Here at Brookhouse Group Limited we completely respect your privacy and are fully committed to protecting your personal data.

Purpose of this privacy notice

This privacy notice gives you information about how we collect and process your personal data through your use of our website.  It also tells you about your privacy rights and how the law protects you.  The website is not intended for children and we do not knowingly collect data relating to children.

Data Controller

Brookhouse Group Limited, company number 02221654, is the data controller and responsible for your personal data. We are registered Data Controllers with the Information Commissioners Office (ICO) with Data Protection registration number Z8475592.

If you have any questions about how your data is handled, please contact our Data Protection Compliance Manager by the details below.

Contact details:

Andrew Gardner

Prospect House

168 – 170 Washway Road

Sale

Cheshire

M33 6RH

Tel: 0161 969 4919

Email: andrew.gardner@brookhousegroup.co.uk

What information do we collect?

We may collect, store and use the following kinds of personal information:

• information about your computer and about your visits to and use of this website (including your geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation.)
• personal data that you provide to us for the purpose of registering with us.  Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
• any other information that you choose to send to us.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

• administer the website.
• improve your browsing experience by personalising the website.
• enable your use of the services available on the website.
• send you general (non-marketing) commercial communications.
• send you email notifications which you have specifically requested.
• send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email or similar technology (you can inform us at any time if you no longer require marketing communications).
• provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
• deal with enquiries and complaints made by or about you relating to the website.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

• to the extent that we are required to do so by law.
• in connection with any legal proceedings or prospective legal proceedings.
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
• to the purchaser (or prospective purchaser) of any business or asset which we are selling.
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Data Processing

We will only process your data to fulfil the agreement we have entered into.    Thereafter, we will only process your data if we have your express consent to do so or if we have a legitimate business interest in doing so.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 

Cookies

Our website uses essential cookies for various purposes, as set out in the table below.

You will be presented with a cookie banner when you first visit the website, which allows you to choose your settings to reflect your cookie choices.  Our website will only use cookies if you agree to us doing so.  Cookies will only be retained for as long as necessary and as set out below.  All users remain anonymous.

It also uses Google Analytics, which helps us to maintain and develop the website to enhance the user experience and to monitor which pages are most popular.  Again, this is all done anonymously.

Direct Marketing

We will only direct market to you with your express consent or if we believe you may be interested in our other similar products or services, including by our newsletter.  You will always be provided with the option of opting out of any such marketing.

Transferring Data

We do not transfer your personal data outside the European Economic Area

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your legal rights

You have rights under the data protection laws in relation to your personal data, including;

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

Subject Access Requests

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may require additional information from you to identify the data you wish to receive.

We respond to all legitimate requests within one month from the date of receipt. However, it may take us longer than a month if your request is particularly complex or you have made a number of requests, in which case, we will notify you and keep you updated. 

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email. 

Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would like to try and resolve any complaint before you engage the ICO, so please speak to us first and hopefully we can fully address any concerns you may have.